Information

Making A Purchase

We've tried really hard to make our website as easy to use as possible. Don't be afraid to have a really good look through our catalogue of Aqua One spares and accessories. We stock pretty much everything and are confident you'll find what you need. If you don't, just give us a call or drop us a line, we'd be delighted to hear from you.

The easiest way to pay for your order is by credit or debit card (we accept all the usual). You can of course pay by cheque with our prior consent, again just give us a call on the number above.

Shipping And Handling

Shipping costs are very low: we charge just £2.99 per order for economy shipping and will ship your order FREE OF CHARGE when you spend £39 or more. Other shipping options include upgrades to standard 1-2 day shipping at £3.99 and next working day Premium Shipping at £8.99 (orders must be placed before 2pm)

Delivery Schedule

All orders are processed and shipped as soon as possible - usually the same day. We use Royal Mail and APC as our main carriers, both names you can trust. Delivery times are as per the delivery option you choose, but exclude weekends  and bank holidays. With all orders we work hard to meet or exceed the expectations of our customers.

Back Orders

We carry the UK's largest stock of Aqua One spares. On the rare occasions when we have sold out of an item we will give you a call to discuss the options.

Credit Card Security

We are VERY SERIOUS about your security. When using our site, you can be confident that your details are completely safe. All shopping transactions take place on our 128bit encryted server which ensures complete privacy. Our payment system is state of the art and all payment transactions take place behind military strength firewalls. By using PayPal we have the most sophisticated online trading system available. It allows us to safely process your credit card payment with the bank, and complete the financial transactions securely behind protected military strength firewalls.

Guarantee

All Aquarium-Parts staff are fishkeepers just like you. We know how important it is to keep your aquarium running well. That's why all our Aqua One spares and accessories are guaranteed to be original UK spec items. Performance and Quality are guaranteed. If an item does not perform to your expectations, we want to hear from you.

Returns Policy

We recognise that anyone can make a mistake. If you miss order an item or wish to return a damaged item just give us a call or send us an email. You will find us easy to deal with. At Aquarium Parts we abide by the distance selling regulations and items may be returned up to 14 days after purchase as long as they have not been used and are in a saleable condition, but please do contact us before sending anything back to us, so that we can streamline the process for you.